Talk to us.
There is no support desk and no chatbot. Messages land in an inbox that a person reads, usually within a couple of days.
- Reply time
- ~2 days
- Reports
- 24 hours
- Rights requests
- 1 month
Send a message
Tell us what happened and roughly when. If it is about a specific trip, say so — it saves a round trip.
Or email directly
Support
Bugs, account trouble, how something works.
Subject: Support
Report content
Something abusive, illegal or inappropriate. Reviewed within 24 hours.
Subject: Report
Privacy
A copy of your data, a correction, erasure, or an objection.
Subject: Privacy
Press
Interviews, assets, partnerships.
Subject: Press
What we do with your message
Your email address and what you wrote are sent to our support inbox so we can reply. That is the only thing they are used for — not a mailing list, not a CRM, not passed to anyone else.
We keep the thread for as long as it takes to resolve the issue and a reasonable period afterwards, in case it comes back. Ask us to delete it and we will.
If you are already using the app, Settings has a support form built in — messages from there arrive with your account attached, which makes account problems much faster to diagnose.